I’m a Business Consultant for Freshens (my employer), my regions consists of some of the Northeast, part of the mid West, and the Dallas Fort Worth area. Some time ago Freshens made the needed decision to utilize RMS, and I have nothing to say but great things about RMS. The few times that I have called, the issues were resolved in a very reasonable time frame. If the issues weren’t going to be resolved right away, I was informed of when they would (I.E. Freshens server issues).